Effective date: June 20, 2026
CivicLens AI offers optional paid supporter access that helps support the operation and development of the service.
Payments made through CivicLens AI may unlock higher usage limits for a limited access period, as shown on the Plans section of the website.
If you believe a payment was made by mistake, was duplicated, or you experienced a technical issue that prevented you from receiving supporter access, contact us at civiclensaii@gmail.com.
Refund requests will be reviewed on a case-by-case basis. Please include the email address used for payment, the payment amount, the date of payment, and a short explanation of the issue.
If a refund is approved, it will be processed through Stripe. Refund timing may depend on Stripe and your card issuer or bank.
We may update this Refund Policy from time to time. The latest version will be posted on this page.
For refund questions, contact us at civiclensaii@gmail.com.